1. Detailed description of goods and/or services
Altor International is a business in the security industry that provides training and executive protection and risk consulting services.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Altor International is subject to availability. In cases of unavailability, Altor International will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
5. Customer Privacy policy
Altor International shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Altor International bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Altor International via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Altor International separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Altor International takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Altor International chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 17, Block C, Blueberry Office Park, Apple Street, Honeydew.
12. Variation
Altor International may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Altor International (Pty) Ltd (private company) based in South Africa trading as Altor International and with registration number 2001/600980/07 and J. Higgins (Director(s)/Member(s)/Owner(s)).
14. Altor International contact details
Company Physical Address: Unit 17, Block C, Blueberry Office Park, Apple Street, Honeydew.
Email: info@altorint.com Telephone: (012) 644 0458